Business Hours

Business Hours

We are open every day from 8:00 am – 10:00 pm.

Contact Information

Contact Information

If you have questions or issues you can contact the Customer Happiness Team at (347) 474-3375 or email us at [email protected]. Someone will respond to you immediately.

Payment

Payment

We only accept credit/debit cards.  Our online payments are handled by Stripe. Booking through Westchester Home Cleaning is safe and secure. We guarantee this. 

Insurance

Insurance

Westchester Home Cleaning is insured and bonded. We understand that it is a privilege to be in your home, and we are always careful. In the unlikely event that an object is damaged, please notify us within 24 hours.

How much does it cost to clean my home?

Westchester Home Cleaning’s pricing is based on the size of your home and the desired level of service. We operate on an hourly basis given the number of bedrooms. Please see our price rates on our Pricing page.

How will I know what time to book?

Appointment times are available Monday through Sunday, from 8:00am to 7:00pm and we will be in touch in less than 1 hour (during business hours) to confirm if this date and time works.

How do I book?

You can either call us at (347) 474-3375 or book online at westchesterhomecleaning.com/book-now.

Do the cleaners bring all necessary cleaning supplies to get the job done?

We bring all required products to give your home a great clean, aside from a vacuum (unless requested), mop, bucket or step stool. If you’d like us to use a specific product, please let us know and leave it out for the cleaner to use.

I don’t have a vacuum. Should I still use your service?

If you do not have a vacuum, simply request for the cleaner to bring a vacuum in the special instructions area. Please note, our cleaners do not carry large capacity vacuums. Our cleaners carry mobile vacuums as they have to travel throughout the day for jobs.

What if I don't have a mop?

Our cleaners bring a travel wet/dry mop (Swiffer) that can be used on non-carpeted floors.

Do you bring green cleaning supplies?

We have teams that do 100% green cleaning. Simply request it and we’ll assign a green-cleaning team at no additional charge. (Please note this requires time flexibility)

Are you a pet friendly maid service?

Yes! At Westchester Home Cleaning we LOVE pets. All of our maids are trained to correctly deal with your furry family member.

Can I trust the cleaners?

Absolutely. All of our cleaning professionals are highly trained, background and reference checked, as well as insured and bonded.

Do I get a discount if I'm a frequent customer?

Yes, customers who sign up for recurring service are entitled to significant discounts. For weekly service we have a 10% discount, for every two weeks we have a 10% discount, and service every four weeks (monthly) gets a 5% discount.

PLEASE NOTE: The discount is not applicable until the 2nd cleaning.

How often should I get my home cleaned?

Most of our customers differ in their individual needs, so it is difficult to provide specific guidance. Typically, our customers schedule an initial detailed cleaning of their home followed by a weekly, bi-weekly or monthly cleaning appointment. By following this model, you can rest assured that your home is always clean and in top shape.

Do I have to contact you every time I want a cleaning?

After you set up recurring service, we’ll be there like clockwork on the date and time you choose.  We will send a reminder email the day before so you can expect us.

Do I have to be home for the cleaning?

No, just leave us a key to gain entry and we will take it from there. You can leave a key under the mat, in the mailbox, at the front-desk…what ever is most convenient for you!

How many cleaners do you send?

We send however many cleaners you order!

How long will my cleaning take?

We usually estimate 1 hour per bedroom, but we do not specify a length of cleaning.  We clean until we are finished for a standard home and within reason.  For special cases or extremely large homes, we may adjust the estimate and price for fairness.